What we collect, why, who sees it and what your rights are.
Last updated: 16 Oct 2026
Draft: this text is being reviewed by a lawyer and may change. Items in square brackets will be filled in by the operator.
[Operator name, registration number, address]. For personal data matters: [email].
Account: name, email, phone (if given), language.
Pet: name, species, breed, birth date, microchip, photo, vaccinations, allergies, weight.
Visits and bookings: clinic, time, service, the vet's record and prescriptions.
Technical: sign-in records and the logs needed for security.
To run the digital passport, bookings and notifications; to protect your account; and to meet legal obligations. We do not sell data or use it for advertising.
A clinic sees your pet's details only when you have a booking with it or have given it access; medical history only with your consent.
On the pet page you can see which clinic viewed your pet's records.
A clinic's internal notes (such as a behaviour warning) stay within that clinic.
Data is stored on servers in the European Union (Supabase, Frankfurt); the site is hosted by Vercel. [Counsel to confirm the basis for international transfer.]
Account data is kept while the account is active. Veterinary records created by a clinic may be kept for the period required by law. [Counsel to state the periods.]
You can ask for a copy of your data, a correction or deletion — from "Data and account" in Settings, or by email.
We answer within the time set by law. You may also contact the Personal Data Protection Service of Georgia.
We will tell you in advance about significant changes to this policy.
